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A learning-focused assessment of experiences in collecting poverty and disability measures through client exit interviews

Collecting data from service users on personal issues related to reproductive health, living conditions and abilities is fraught with complications that can impede both the data collection process itself and have implication for the decisions on programming and client care that follow. But we need this information to ensure that SRHR programmes reach those people whose access is constrained by poverty or disability.

Working with client exit interview data collectors from IPPF and MSI in Tanzania and Cameroon as part of the WISH programme, we identified a series of recommendations for how to improve training and implementation of poverty and disability measures within the context of sexual and reproductive health client exit interviews. These recommendations are targeted to health service delivery organisations to help them collect higher quality data and make more informed decisions about improving access for vulnerable clients.

This study was conducted by the WISH4Results (W4R) team, the third-party monitor for the WISH programme. Our objectives were to review the experiences of implementing partners’ (IPs’) data collection teams in administering the Washington Group Questions (WGQ) for estimating disability prevalence among clients and both the Multidimensional Poverty Index (MPI) and Poverty Probability Index (PPI) for estimating the extent of extreme poverty among clients as part of the standard Client Exit Interviews (CEI) used across the programme.