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Our policies

Itad strongly believes that policies are not just pieces of paper to be created and filed away but are incorporated into our way of being and behaviour. These policies reflect our values and who Itad is.

These policies apply to all of those who work with us: staff, independent contractors, subcontractors, partners and suppliers. We also expect our clients to behave in ways that are in line with our values.

Guidance and policy framework

Itad has developed a guidance and policy framework for suppliers. This provides support to individuals and companies making decisions and carrying out their work in ways that are compatible with Itad’s values. This page highlights a number of the policies and commitments from that framework. If you have any further questions, please contact us at

Guidance and policy framework – Suppliers guide.

COVID-19 office risk assessment (published: 1st July 2020, last updated: 10th May 2021)

Our COVID-19 risk assessment forms the foundation of the actions, mitigations and guidance that we have put in place to ensure that we return to our office safely after closure due to the pandemic. This covers physical distancing, cleanliness and hygiene and expectations of our staff to ensure we keep each other safe. We will continue to review and update this risk assessment and the related guidance. The office is not open to external visitors.

Ethical framework

Our Code of Ethics sets out guidance for the ethical behaviour of our staff. It is underpinned by our company values and sets out the minimum standards of behaviour and compliance. Where appropriate, the Code refers to legal requirements, other regulations and company policy. Our Ethical Framework includes policies in relation to professional conduct, modern-slavery, anti-bribery, equality and discrimination, research ethics, environmental and data protection.

Quality Assurance & ISO9001:2015

One of Itad’s values is Technical Excellence and Innovation. Through this value,ISO 9001 logo we recognise that our reputation is built on the quality and professionalism of our people and our work. We want to do the best job possible; we recognise that this challenges us to explore new approaches, to reflect on the quality of our own work, and to be agile in adapting our knowledge and skills to meet client needs. We are proud to have held the ISO9001 standard since 2012. Itad Ltd.’s ISO 9001 registration number is: 192623

UN Global Compact

We are committed to making the UN Global Compact and its principles part of our strategy, culture and day-to-day operations and to engaging in collaborative projects which advance the broader development goals of the United Nations, particularly the Sustainable Development Goals.

Itad Ltd’s annual Communication on Progress can be found here. Our most recent report highlights the significant achievements of our Green Team over 2019. Itad Ltd.’s Participant ID is: 126261

International aid transparency initiative (IATI)

Itad’s latest IATI returns and implementation schedule can be found here. Itad Ltd.’s identifier is: GB-COH-1869600

Global Safety & Security

Itad takes the safety and security of travelling staff and contractors seriously, particularly as the focus of our sector shifts further towards working in conflict and disaster-affected environments.

We have developed a Risk Management Framework that helps us to provide a safer and more secure working environment, which minimises and manages risk, and enables us to remain present and operational across our overseas projects. Risk management is an integral part of our day-to-day decision making and feeds into our broader strategic objectives.


Safeguarding is a priority for Itad. We are committed to providing a safe and supportive working environment for our staff and those we work with. Our Code of Conduct sets out minimum behavioural standards as a condition of employment or engagement with Itad.

We provide training to all staff on what Safeguarding is, what the code of conduct means to us and how to report and handle any issues that may arise.

Reporting a concern

If you have a concern that an employee, a representative or Itad may not have acted in-line with our policies or expectations, then you can report issues by e-mailing Read more about how to report concerns.

Privacy policy

Itad takes your privacy seriously. Our privacy policy describes what information we obtain as you browse the website or contact us and how we process that data. Read our privacy policy.

Read our supplier privacy notice.


‘Itad’ and the tri-colour triangles icon are a registered trademark of ITAD Limited.


Itad, we, our, us refers to the Itad Group of companies;

Itad Ltd. is a UK registered company (01869600). Registered address: Preece House, Davigdor Road, Hove, BN3 1RE, UK

Itad Inc. is incorporated in the United States of America (EIN: 84-2346030)