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Privacy policy

This policy, combined with our terms and conditions, forms the ‘User Agreement’ of this website (itad.com). Please ensure that you read the  terms and conditions  in conjunction with this policy.

1. Privacy Policy

Itad takes your privacy seriously. This privacy policy describes what information we obtain as you browse the website or contact us and how we process that data.

This policy supplements other notices we may provide to you from time to time and is not intended to override them.

Should you have any questions about this policy please contact communicatons@itad.com or call +44 (0)1273 765250.

Itad may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

This policy was last updated on the 26th August 2020.

2. Introduction to Itad

Itad, we, our, us refers to ITAD Ltd a UK registered company (company number: 01869600). Having its registered address at Preece House, Davigdor Road, Hove, BN3 1RE, UK.

3. How do we collect personal information?

Your personal information may be collected by us in the following ways:

  • Making an enquiry or information request to us;
  • Using or browsing on the website;
  • Emailing us;
  • Subscribing to our e-newsletter;
  • Appling for a job, secondment with us;
  • Appling to become a contractor or supplier;
  • Through our automated technologies or interactions (cookies & analytics). As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details; and
  • Through our analytics providers such as Google based outside the EU.

4. What personal data we collect

We may collect the following types of personal data about you:

  • Identity data: name, title, date of birth, job title and place of work, nationality;
  • Contact data:  personal address, email address and telephone numbers, business contact details;
  • Qualification data: details of achievements, qualifications and courses attended.
  • Technical data: including internet protocol (IP) address, browser type and version, time
  • zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
  • Website usage data: information about how you use our website;
  • Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

We do not collect any special category data

5. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate:

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest

To consider your suitability and contact you in relation to jobs, secondments or contractor/supplier appointments

(a) Identity

(b) Contact

(c) Qualification

(a) Performance of a contract with you (preparation)

 

(c) Necessary for our legitimate interests (to consider your suitability)

 

To manage our relationship with you such as notifying you about changes to our terms or privacy policy or responding to comments, enquiries or questions.

 

(a) Identity

(b) Contact

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated)

 

To administer and protect our business and the website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

(b) Necessary to comply with a legal obligation

 

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

 

(a) Identity

(b) Contact

(c) Technical

Necessary for our legitimate interests (to study how users use our website)
To use data analytics to improve our website (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers, to keep our website updated and relevant, to develop our business)

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

6. Disclosures of your personal data

We may share your personal data with:

Third party Type of Data/Purpose

Itad Inc, incorporated in the US (EIN: 84-2346030)

CVs and CRM data including contact and identity data, for potential engagements and in relation to contacts
Itad’s insurers Information including that provided in your registration form, in the event of a claim or potential claim
Our CRM provider Where enquiry has been made or services are to be provided, your contact and identity data
Service providers acting as processors who provide IT and system administration services, including those who provide analytics services For administration and functionality purposes
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers In relation to claims and advice and/or services provide to us
Third parties where we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. To enable compliance with law
Prospective clients of Itad CV information may be included on proposals when bidding on potential jobs.
Third party service providers, agents, subcontractors and other associated organisations For the purposes of completing tasks and providing services to you on our behalf. We will always tell you before we do this.

When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.

 If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Itad will never sell your information to third parties or share your information with third parties for marketing purposes.

7. Your rights

You have the following rights in relation to the processing we undertake of you your personal data. For more information on these rights visit the ICO website.

  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object; and
  • Rights in relation to automated decision making and profiling.

To exercise any of these rights please email us at mail@itad.com

8. Update or access to personal information

At Itad, we always want the information we hold on you to be accurate and up-to-date. If you change your email address or phone number and wish to notify us or even just want to check how accurate our information is please contact us either by email mail@itad.com or by telephone on +44 (0)1273 765250.

9. CV submission

Experienced consultants working in Itad’s fields of specialisation are invited to submit their CVs to us via email or through third parties. We may also receive CVs for jobs, secondments or other positions from time to time. Details on how to submit your CV can be found here.

When we receive a CV it is appraised, if it does not meet our requirements we will notify you of such and delete your CV (and contact details) from our system. If your CV meets our requirements it is added to our internal database. When this happens, your contact details are held solely for the purpose of contacting you for inclusion in proposals and projects or for considering your suitability for jobs, secondments or other positions. An electronic copy of your CV is stored securely on in-house servers in the UK.

We may share a copy of your CV with Itad Inc. based in America.
If we appoint you as a consultant or you become an employee, secondee or otherwise, your CV will be stored with your personal file and subject to a separate Privacy Notice which we will communicate to you. In all other cases your CV will be stored for up to 12 months unless you request it to be removed from our system. Thereafter we will ask for your consent for us to continue storing your CV on an annual basis. If your CV is accepted for inclusion in our database, we may contact you periodically to request updates or to discuss work opportunities.

Please let us know immediately if you object to your personal information being used in this way.

10. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We are compliant with the IASME Governance assessment (including CyberEssentials and GDPR elements) which is recertified annually.

11. Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us.

12. Transferring your information outside of Europe

The majority of the personal data we process is stored and backed up on servers within the UK. Some personal data we process is stored on the cloud through Microsoft, with their back up servers based in the UK or Ireland.

If you are using this website from within the European Economic Area (EEA) you need to be aware that as part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA. This includes CV and CRM information which may be shared with Itad Inc. in America.

These countries may not have similar data protection laws to the EEA. By submitting your personal data, you’re agreeing to the transfer, storing or processing of your personal data in this way.

If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

13. Queries and feedback via email

We do not pass on any of your personal information when dealing with your enquiry unless you have given us permission to do so. Any personal information provided during an enquiry will be held only until the query has been answered unless otherwise specified.

We always welcome your feedback on any aspect of our website, please contact us at mail@itad.com

14. Cookies on this website

Please read our cookies page for more information about the cookies on this website.

15. Consent

By using this website, you consent to the terms set out in this Privacy Policy.

The Itad website contains links to external websites. We are not responsible for the privacy practices of any websites other than our own but we advise you look at privacy policies when submitting information on other sites.

16. Comments or Questions?

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please e-mail communications@itad.com. We will endeavour to respond to you promptly.