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Independent Strategic Evaluation of the UNRWA Medium Term Strategy 2016 – 2022

The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA), is facing a range of challenges that could put its continued existence in question. These include the current cash flow crisis, the unique political context in which the Agency operates, very different operating environments - the West Bank, Gaza, Jordan, Lebanon and Syria - and the ongoing COVID-19 pandemic. Itad is conducting an evaluation of the UNRWA Medium-Term Strategy (MTS) 2016 - 2022 to assess the relevance, coherence, efficiency, effectiveness and impact of the MTS and the processes related to its implementation.


This evaluation is coming at a critical time for UNRWA. The MTS outlines UNRWA’s strategic vision and objectives for its programs and operations, with the aim of maximizing UNRWA’s use of resources and impact for the refugees that it serves. It lays out a set of strategic outcomes designed to meet the needs of Palestine refugees.

The purpose of the evaluation

The primary purpose and value of this evaluation is threefold:

  • To support  accountability to the  Advisory  Commission, UNRWA  leadership,  Palestine  refugees  and wider stakeholders
  • To generate evidence-based insights and learning on the ability of UNRWA to deliver results against its strategic objectives, on the effectiveness of their framework and how to make improvements going forward.
  • To inform the development of a new medium-term strategy.

The evaluation covers all UNRWA fields of operations (the West Bank, Gaza, Jordan, Lebanon and Syria) and all the programme areas through which UNRWA provides support to Palestine refugees under the five strategic outcomes in the MTS: health, education, relief and social services, infrastructure and camp improvement, microfinance, protection and emergency assistance.


Contact Giorgia Giambi ( if you would like to discuss this project.


Image: UNRWA school. Credit: ISM Palestine (CC BY-SA 2.0).