Are you transitioning into a team leader role? Or looking to strengthen your existing team leader skills?
Join us for a practical, interactive training course to expand your expertise and give you the knowledge needed to take your career to the next level.
Over the course of module, we’ll cover:
- How to build strong foundations for successful client relationships
- How to lead client engagement effectively during delivery
- How to maintain trusted advisor status throughout and beyond project delivery
This module includes two three-hour online practical sessions where participants will have the opportunity to learn from experienced team leaders, client representatives and members of Itad’s operations team — giving you a comprehensive 360-degree perspective on the team leader role.
In addition to the practical sessions, you’ll also be invited to attend a group coaching session. This will provide an opportunity to reflect on how you can apply your learning in practice and to consider next steps in your leadership development
If this sounds like something you’d benefit from, sign up now!
Dates for your diary
Practical session one: 9 September, 2pm – 5pm BST
Practical session two: 23 October, 2pm – 5pm BST
Coaching session: 14 October, 2pm – 4pm BST
To ensure participants can build their networks and receive meaningful support, the modules have limited space so make sure to register your interest early.
What you’ll learn
Building strong foundations
You’ll gain a practical understanding of:
- different types of monitoring, evaluation and learning clients
- organisational and political contexts they operate within
- the pressures, incentives and trad-offs that shape their decisions
You will practice using client profiling and stakeholder mapping tools to identify key decision-makers, influencers and potential blockers, as well as to establish clear ways of working, shared expectations and trust-building behaviours from day one.
Leading client engagement
We’ll explore how to communicate clearly and manage expectations proactively to work collaboratively with clients and internal teams. You’ll learn how to maintain credibility, build productive working relationships and influence stakeholders without formal authority, including tailoring engagement approaches to different client roles, organisational cultures and levels of interest or influence.
Being a trusted advisor
We’ll discuss how to recognise when trust may come under pressure and respond constructively to challenges, tensions or difficult conversations. You’ll have the opportunity to practice approaches for:
- navigating sensitive issues
- Involving senior colleagues appropriately
- delivering difficult findings respectfully
The module will also cover closing projects in a way that captures learning, protects relationships and keeps the door open for future collaboration.
More about our team leader training opportunities
Who will lead the module?
This module is facilitated by Chris Perry, a senior leader in international development with more than 25 years of experience guiding teams, shaping strategy and driving organisational innovation.
As Principal Consultant and Generative AI Lead within Itad’s Knowledge Hub, he provides leadership on the use of emerging technologies while supporting organisational learning and knowledge management.
Throughout his career at Itad, Chris has successfully established and led major thematic areas, including Governance and Education, helping to grow expertise, strengthen delivery and develop high-performing teams.
He is recognised for his leadership in designing and implementing monitoring, evaluation and learning systems, enabling adaptive management and evidence-informed decision-making across complex programmes.
An accomplished evaluator and technical specialist, Chris combines strategic vision with deep methodological expertise to help organisations improve performance, learn effectively and maximise impact.
