As a Senior Service Desk Analyst, Ashwin has spent several years building a strong foundation of technical knowledge, customer service skills, and problem-solving abilities. They have strong skills in managing incidents, fulfilling service requests, and providing support to end-users, both remotely and on-site.
Their experience enables them to identify, analyse, and solve complex technical issues efficiently, and resolve customer problems with patience and empathy. They are experienced in managing and mentoring junior team members, improving team efficiency, and implementing best practices to achieve optimal customer satisfaction.
I understand the importance of effective communication and collaboration with various stakeholders in the organisation, such as IT teams, vendors, and management, to ensure smooth operations and successful implementation of projects.
My proactive approach to problem-solving and my ability to work under pressure while maintaining a positive attitude have consistently contributed to the success of my team and the company.