A wide-ranging evaluation of the UK Department for International Development’s (DFID) support to social accountability initiatives has found that service delivery is improved when local citizens are informed and learn about their rights and entitlements and have the opportunity to engage in dialogue with service providers. In this briefing, we summarise the main findings from the evaluation which looks at what works best and highlights key lessons learned.
Find out more about DFID’s Macro Evaluations.
Read the blog: What works for social accountability?
