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Rachel Norman

Rachel Norman joined Itad in 2016. She is a monitoring and evaluation specialist with a PhD from Cranfield University in Monitoring Global Water and Sanitation.

She has 10 years of experience in monitoring rural development, including water and sanitation, and over 15 years international development experience from donor engagement, proposal development through to full project cycle management. Rachel has also worked as an independent consultant and together her career has covered a range of clients (AfDB, AsDB, DWA, DFID, EU, JICA, USAID, WB and private clients), sectors and countries, including those in post conflict and transitional governance.

Roles and responsibilities have included performance monitoring, accompanying teams during project inception, mid-term and post-completion reviews; quality assurance and systems re-engineering; maintaining responsibilities for budget preparations and quarterly reviews as well as cash-flow forecasts at corporate, project and programme level. Rachel has also provided project advisory support services such as contract management and audit query reviews. Recent short-term assignments have included (amongst others) providing support to review and revise short and longer-term operational strategies, the development of operational manuals, and provision of interactive training sessions covering research methodology and evaluation design, report writing and learning. Rachel has also undertaken short term missions to Ethiopia (preparation of a research methods proposal), carried out remote reviews of the catalytic impact of a number of projects across Kenya, Madagascar, Uganda and carried out, remotely, an evaluability assessment and the setting out of options for monitoring, evaluation and operational research for a large WASH programme in DRC.

Rachel is a native English speaker and has developed strong communication skills during the last 20 years of educational and professional experience. Writing skills have been adapted to cover academic writing, corporate performance reporting as well as advocacy and newsletter material.

Find out more about Rachel in her 60 Second Interview.

Nationality: British
Languages: English (mother tongue), French (Basic)
Country Experience:

Kenya, Uganda, Nigeria, Ethiopia, Soloman Islands, Sierra Leone, Liberia


PhD: Thesis title - Monitoring Global Water and Sanitation
Cranfield University
1993 - 1996
BSc (Hons) Geography & Mathematics
University of Plymouth


2016 - Ongoing
Senior Consultant

Project Experience:

Interactive Training session
(GMSI) - M&E Expert
Delivery of a one day training session covering ‘evaluation in the context of M&E’; ‘evaluation design and methodology’; ‘initiating and management an evaluation’; ‘report writing and learning for improvement’.
Validation of Dutch WASH Alliance Track Record
(Dutch WASH Alliance) - Operation Analyst
Part of a team contracted to undertake a retrospective and prospective analysis of the DWA WASH programme in order to validate to what extent the implemented DWA approaches have contributed to sustainable water and sanitation services. Specific roles include document review and planning including delivering the detailed validation methodology, instruments and contribution to draft final report.
Consultancy on Developing an Operational Strategy for the AMCOW Secretariat
(AMCOW Secretariat) - Operational strategy and operations manual expert
Part of a team contracted to prepare a five year Operational Strategy including the operational management tools and mechanisms. Specific roles include document review, review and update the AMCOW staff regulations and financial regulations and to prepare an AMCOW Operations Manual. Contributions also made to the preparation of the AoS (in particular associated processes, financial basis, and sector monitoring chapter).
Research Methods Consultant on Urban Sanitation
(WSUP-A on behalf of SNV, Ethiopia)) - Consultant
Provision and refinement of research assessment approach, methods and associated fixed/flexible mixed-method data collection, analysis and interpretation tools to undertake a situation analysis for urban sanitation across four regions of Ethiopia. The deliverable was presented in the form of a research proposal document with a series of questionnaires, focus group discussion guide, key informant interview schedule, data reduction and topic analysis frameworks, risk and risk mitigation matrix.
Support to the Federal Ministry of Agriculture and Rural Development, Nigeria
(Moneval Solutions Ltd, UK) - Consultant
Provision of support to the Environment and Climate Change Unit of the FMARD to develop a pipeline of climate change mitigation and adaptation projects in-line with the Agricultural Resilience Framework and to identify potential financing streams.
Review of the catalytic impacts of selected WSUP-RAIN projects
(WSUP Advisory, UK) - Consutlant
A review of projects across 3 countries (Kenya, Madagascar, Uganda) using a draft framework to capture where catalytic impact is evident and where there is an expectation of further leverage culminating in recommendations to improve the draft framework.
Evaluability Assessment, DFID-funded WASH programme, DRC
(Mercy Corps, UK) - Consultant
Assessment of the evaluability of the programme, to set out options for monitoring, evaluation and operational research (MEOR) and to prepare proposed terms of reference for an organisation, institution or firm to carry out the indicative MEOR plan.
CAN Europe publication
(Conscience Consulting, Belgium) - Researcher/writer
Policy and strategy, review and synthesis of fossil fuel subsidies and reform, the link to climate change and the opportunity of climate finance – EU focus.
Researcher/writer for public sector
(Confidential, UK) - Researcher/writer
Document review and synthesis of global framework – Water, sanitation and hygiene sector focus.
Strategic planning
(WSUP Advisory, UK) - Consultant
Drafting a five-year business plan for the newly emerging company. Market research including aspects of pipeline opportunities, competitors and competitive edge, resourcing, financial budget and forecasting.

Membership of professional associations:

  • SWA Global Monitoring Harmonisation Task Team