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George Flatters
George Flatters
 
George Flatters View all ITAD consultants

A versatile project manager, software developer, consultant and evaluator with over 13 years' experience. Has undertaken leadership roles in a variety of projects including: the development of intranets and knowledge management systems; applications for monitoring and evaluating aid projects; financial and project management systems for multi-million dollar contracts; developing and evaluating websites and communication tools; and systems analysis and design of business process automation tools. Capable of leading multidisciplinary, multinational teams to deliver complex projects for high profile, international organisations using appropriate methods and tools.

  • In depth knowledge of software development cycle and project management methods

  • Specialist in relational databases and the design of information systems

  • Advanced knowledge of web technologies and standards: HTML, CSS, WCAG, ASP.NET (VB & C#), Flash and JavaScript

  • Object-oriented programming in Java, C# and Visual Basic.

  • Expert in systems analysis and design

  • User-centred design, user experience architecture, heuristic evaluation and facilitation of user-testing

  • Survey design, ethnographic interviewing and focus group facilitation

  • Excellent writing skills: search engine-friendly text for the web, press releases, tenders, marketing material and speeches

  • Design and DTP expert using Illustrator, Photoshop, InDesign and Quark

  • Interactive animation, video and graphics using Flash and Premiere
Nationality  British
Languages EnglishFrenchSwedish
Country Experience EthiopiaLaosMaliNigeriaSweden
SwitzerlandUgandaUnited Kingdom

Qualifications
2007 - 2009 MSc. Human Centred Computer Systems (Distinction)
University of Sussex
2000 - 2003 BSc. Multimedia Technology (1st Class Honours)
University of Greenwich

Employment
November 2011 - Ongoing 2012 Program Development Manager
Aptivate
  Developing, managing and evaluating IT projects for international development. Aptivate is a not-for-profit NGO providing IT services focused on Agile software development, participation and low-bandwidth technology.
May 2005 - November 2011 ICT4D Project Manager
ITAD
  Project management of complex management information systems, involving multidisciplinary, international personnel, using a variety of approaches including: User-Centred Design, Agile and PRINCE2. Developing web-based and distributed software taking a technology-neutral approach, incorporating LAMP and Microsoft solutions. Providing client-focussed consultancy and software development services to international clients including UN OHCHR, Commonwealth Secretariat, Mekong River Commission Secretariat, DFID, EC, and the International HIV/AIDS Alliance.
August 2003 - May 2005 ICT and Marketing Coordinator
STAR Consulting
  Consultancy and development of software systems for clients including Ordnance Survey, 3M UK and Damovo UK. Design and implementation of a new company database application: a 12-month project to increase efficiency by automating processes. Redevelopment and maintenance of the company website. Writing magazine articles, web copy, speeches, press releases, case studies and brochures. Competitive tender writing - successfully tendered for GBP3.8m worth of contracts in 18 months.
April 2000 - July 2003 Multimedia, Web and Database Developer
Freelance
  Developing and maintaining websites, content and databases for various clients including universities, small businesses, publishers, musicians, artists and community enterprises. Projects ranging from simple HTML websites to content-rich multimedia web applications in Flash and complex data-driven web systems. Tutoring assignments were also undertaken. Some work undertaken alongside university study.
September 1997 - March 2000 Technician and Lecturer
Northbrook College
  Part of the original team that developed, from scratch, one of the largest and most successful further education multimedia departments in South-East England. Designing, installing and maintaining multimedia studio systems, administering a network of up to 100 computers and teaching on multimedia-related courses. Developing and maintaining equipment databases, web-based learning resources and departmental IT systems.
Training
2011 PRINCE2 Project Management Principles (icando Ltd.)
2011 Results-Based Management, Theories of Change and M&E Design (ITAD)
2011 Gender in M&E (Elysia International)
2010 Team Communications in a Knowledge-Based Organisation (icando Ltd.)
2009 Logframe Design (ITAD)
2006 Administering a Microsoft SQL Server 2000 Database (MS 2072A) (Parity)
2005 Advanced Microsoft Excel (Integral Designs)
2004 Writing Business English (STAR Consulting)
2004 Developing ASP.NET Web Applications Using Microsoft Visual Studio .NET (MS 2310) (Parity)
2004 Competitive Tendering Skills (Chartered Institute of Marketing)
2004 Marketing for Small-Medium Enterprises (Chartered Institute of Marketing)
2004 Advanced Microsoft Access and VBA (Capital Training)
2003 Intermediate Microsoft Access and VBA (Capital Training)

Project Experience
2012 - 2012 Ongoing Evaluation of PreventionWeb (UNISDR, Geneva, Thailand)
Evaluator
  Evaluating the UNISDR PreventionWeb platform for disaster risk reduction professionals.
  Evaluation design, conducting surveys, interviews, usability testing and expert reviews.
2011 - 2012 Ongoing ESPA Monitring and Evaluation (ESPA, UK)
Reporting Analyst
  A team from LTS, ITAD and Aptivate is working with Ecosystem Services for Poverty Alleviation programme to develop a results framework.
  Rationalising reporting requirements for the various funders of the Ecosystem Services for Poverty Alleviation programme.
2011 - 2012 Ongoing Agricultural Transofrmation Agency MIS (ATA, Ethiopia)
Project Manager
  Developing a management information system for the Ethiopian Agricultural Transformation Agency.
  User research, project managing technical and design inputs.
2009 - 2012 Ongoing SPARC Web-Based Monitoring & Evaluation Management Information System (M&E MIS) (DFID, Nigeria)
Lead Developer
  SPARC is a GBP50m DFID-funded governance improvement project in Nigeria. The SPARC programme supports State Governments to formulate, monitor and evaluate responsive and appropriate policies and strategies and to improve public financial management and civil service capability.
  Developing a Web-Based Monitoring & Evaluation Management Information System (M&E MIS) solution for around 100 users working in a low bandwidth, intermittent power context; managing inputs from team members based in Nigeria and the UK; engaging with users based in 5 different states throughout Nigeria.
2011 - 2011 Ongoing M&E System Design for the Afghanistan Business Innovation Fund (ABIF) (DFID, Afghanistan)
M&E MIS Developer
  ABIF is a multiyear DFID-funded private sector development programme using the Markets Work for the Poor (M4P) approach. As part of a fund manager consortium, ITAD is responsible for designing the programme's M&E system.
  About to begin the design phase: analysing requirements and making recommendations that will lead to a computerised M&E system.
2011 - 2011 Development and Delivery of a Training Course: Introduction to Databases, Queries and Reports (ITAD, UK)
Course Designer and Trainer
  By the end of the course, attendees were able to: understand the basic principles of relational database; design a basic Entity Relationship Diagram (ERD); create Tables and Relationships in SQL Server; write basic SQL queries; create a basic report in SQL Server Reporting Services; and set up a live data source in Excel.
  Conducting training needs analysis, researching and writing a course manual, setting up training software and simulations, delivering and evaluating the course.
2011 - 2011 Development of a Help Desk Software Solution (ITAD, UK)
Designer and Programmer
  A help desk software solution was implemented that enabled employees to log IT support issues and suggestions via the company intranet.
  Research, creating interface mock-ups using Balsamiq, database design using SQL Server, software development using ASP.NET (C#).
2011 - 2011 RUFORUM M&E MIS Consultancy (RUFORUM / IDS, Uganda)
Consultant
  A team from IDS and ITAD provided advice to the Regional Universities Forum for Capacity Building in Agriculture on how to implement an M&E MIS.
  Document reviews, participating in review meetings, presenting recommendations.
2010 - 2010 M&E Database for GWI West Africa (Global Water Initiative, Mali)
Database Developer
  The Global Water Initiative (GWI) addresses the declining state of the world's supply of fresh water and the lack of access to clean water services by the world's poorest people.
  Designed and developed a monitoring and evaluation database for GWI West Africa, focussing on speedy data entry, inter-related data collection forms and versatile reporting tools. Provided training to users over a 3 day workshop in Bamako.
2009 - 2010 SPARC Intranet (DFID, Nigeria)
Project Manager
  SPARC is a GBP50m DFID-funded governance improvement project in Nigeria. The SPARC programme supports State Governments to formulate, monitor and evaluate responsive and appropriate policies and strategies and to improve public financial management and civil service capability.
  Project manager for the SPARC Intranet: developing an intranet solution for around 100 hundred users working in a low bandwidth, intermittent power context; managing inputs from team members based in Nigeria and the UK; researching and implementing an open standards approach enabling information services on multiple devices; engaging with users based in 5 different states throughout Nigeria.
2008 - 2010 M&E Framework for Strategic Management Plan and Performance Management (Office of the United Nations Commissioner for Human Rights, Switzerland)
IT Consultant / User Experience Architect
  ITAD was contracted to finalise the Monitoring and Evaluation framework for the Strategic Management Plan, as an effective tool to measure OHCHR's performance towards the achievement of its primary objective of helping bridge the gaps in human rights implementation.
  Capturing requirements through detailed process mapping, stakeholder interviews and card-sorting workshops. User experience architecture: developing detailed interface designs for a highly complex system. Delivering a functional specification document for programmers to develop an online results-based monitoring and evaluation management information system (M&E MIS).
2009 - 2009 PHSE Association Information Systems Redevelopment (PHSE Association, UK)
Budget Advisor and Tender Evaluator
  The PSHE Association is the membership organisation and registered charity for all professionals working in Personal Social Health & Economic education.
  IT related consultancy to the Association including: technical scoping, budget setting, writing terms of reference and request for proposal, selecting potential providers, tender evaluation and contractor interviews.
2008 - 2009 Mekong River Commission Results-Based Monitoring and Evaluation System (Mekong River Commission, Laos)
Application Development Team Leader
  The MRC, established in 1995 by the Governments of Cambodia, Lao PDR, Thailand and Viet Nam, provides the institutional framework to implement the Agreement on Cooperation for Sustainable Development of the Mekong River Basin.
  Leading a team of developers including off-shore contractors based in Thailand to deliver a web-based M&E and reporting system.
2008 - 2008 Evaluation of Global Development Network's Electronic Network (GDNet) (DFID, UK)
Usability Evaluator
  The Global Development Network (GDN) is a worldwide network of research and policy institutes. One of the organisation's core activities is to disseminate knowledge on development issues to the public and policymakers; it is this aspect that ITAD's evaluation focuses on.
  Conducting a heuristic evaluation of the current GDNet website and assessing various re-design options. Designing a survey questionnaire to gauge users' feelings on the usability of the website.
2008 - 2008 Development of the International Land Coalition operating system (International Land Coalition (ILC), UK)
Web interface developer
  On behalf of the International Land Coalition (ILC), IFAD requested consultancy services for the development of the ILC operating systems needed to implement its Strategic Framework 2007-2011.
  Development of a web interface for communication with ILC partners and members and providing consultancy on document sharing solutions.
2007 - 2008 Performance Management Improvement Project: development of ARTEMIS (Commonwealth Secretariat, UK)
MIS database expert / interface designer
  ITAD worked on an assignment to establish improved and results-based business processes; ArteMIS is the management information system that will underpin the organisation's Performance Management Improvement Project.
  Working as an interface designer developing the ARTEMIS user-interface. Outputs include: the Style and Interaction Guidelines document which specifies usability standards for the whole application and steers the programmers' efforts; design of over 100 separate form specs, the ARTEMIS navigation system and the interface buttons; and a web-based project management system facilitating collaboration amongst the project's geographically separate workers.
2007 - 2007 Evaluation of www.citywildlife.org.uk (Brighton & Hove City Council, UK)
Team Leader
  This evaluation focused on the usability, user experience and accessibility of the City Wildlife website (CWL) for the specific target audience of school children between the ages of 8 and 11.
  Leading a team of 6 to plan and execute the evaluation, report writing and presenting findings to the client. Several evaluation methods and tools were employed: accessibility evaluation, heuristic evaluation, hierarchical task analysis, user questionnaires, a task-based usability test, and the creation of indicative user personas.
2006 - 2007 International HIV/AIDS Alliance Indicators & Monitoring System (International HIV/AIDS Alliance, UK)
Database expert
  The International HIV/AIDS Alliance (the Alliance) is specialist, professional intermediary organisation that works in partnership with NGOs, national governments, private and public donors and the UN system.
  SQL Server database expert: participating in the roll-out of a new version of the Alliance MIS reporting system; migrating data from previous version; testing and trouble-shooting of the client application (developed in MS Access).
2006 - 2007 CVdb - online CV management system for development consultants (ITAD, UK)
Project Manager
  CVdb is a secure web application that enables consultants to maintain an up to date, quality controlled curriculum vitae. The CV formatting function enables consultants to format their CV to donor templates (World Bank, EC etc.).
  Scoping and designing the system; managing inputs from 2 other content providers; programming the database and client application; testing, rolling out to an international user base of 1200 people and providing user technical support.
2005 - 2007 ADM (Aid Delivery Methods) project management system (EC, Brussels)
Project Manager
  ITAD is consortium leader on a 0.6m Euros per year contract to provide training and methodological support to EC and partner government staff in Project Cycle Management and Economic and Financial Analysis.
  Design and implementation of a secure web-based project management system through which the client logs work orders and monitors expenditure through a variety of customisable reports.
2005 - 2007 DFID Country Programme Evaluations (DFID, UK, Bangladesh, Mozambique, Indonesia)
Information sharing system designer
  ITAD is worked for DFID's Evaluation Department to conduct 5 country programme evaluations (CPEs) in the 05/06 financial year. These are in Bangladesh, Ghana, Malawi, Mozambique, and Rwanda.
  Design of a secure project website and document sharing utility enabling evaluators to view project information from anywhere in the world.
2006 - 2006 participatorytraining.co.uk (John Rowley & Kate Gant, UK)
Project Manager
  John Rowley & Kate Gant provide training and support for people who want to use participatory methods in their work to involve and engage others. A website was commissioned to promote their activities and to act as a resource for those interested in participatory methods.
  Consultation and scoping: establishing the target audience for the website, deciding on content and navigation systems. Development and design: creating a website that was aesthetically and technically suitable for the target audience, ensuring compatibility with relevant operating systems and web browsers. Sourcing hosting services and search engine optimisation.
2006 - 2006 East Sussex Council for Voluntary Youth Service Website (ESCVYS, UK)
Website consultant - scoping and quality control
  ESCVYS is a third sector infrastructure organisation supporting a diverse network of over 90 voluntary and community organisations working with children and young people in East Sussex.
  Outline design and scoping services; establishing technical and aesthetic development considerations specific to the client's potential 'third sector' users.
2005 - 2006 Joint Wetlands Livelihoods Project (JWL) website (DFID, UK / Nigeria)
Project Manager
  The purpose of the JWL project was the demonstration of successful approaches to more equitable and sustainable management of the most important common property resource in a semi-arid are of Nigeria: water.
  A website was commissioned to highlight related issues and the activities of the JWL project amongst local stakeholders and government bodies as well as the UK-based donor organisation. Managing inputs from contractors based in Nigeria and UK.
2005 - 2006 ITAD Intranet (ITAD, UK)
Project Manager
  ITAD required an internal information system. A central, user-friendly portal was needed so that staff could easily access information from a variety of different databases.
  Project manager, responsible for scoping, designing and implementing the Intranet using ASP.NET. The ITAD Intranet is a constantly evolving system, recently completed elements include an online CV editing and formatting facility, a forum for company discussions and a data-driven web application for monitoring company activities from lead generation to project implementation.
2005 - 2006 ITAD website (ITAD, UK)
Project Manager
  As part of a general refresh of marketing material, a new website was commissioned with the view to improving communication with clients and partners.
  Company-wide consultation on content and form of proposed new website; complete re-design of existing website's graphical and text content; managing the inputs of around 20 contributors; development of content management system; implementation using HTML and ASP.NET.
2004 - 2005 STAR Consulting website and re-branding (STAR Consulting, UK)
Project Manager
  Brighton-based training consultancy STAR Consulting sought to improve its presence on the internet and spearhead a new marketing strategy with a new logo and a website re-design.
  Complete re-design of the company's website; search engine optimisation - ensuring that relevant key words lead to STAR Consulting's pages; design of a new logo.
2003 - 2004 ORION database application (STAR Consulting, UK)
Project Manager
  A comprehensive 12-month project to improve the efficiency of information systems. A database application was designed to automate communications and financial monitoring.
  Systems analysis, design and implementation. Application was delivered using MS Access, VBA and SQL Server.
2003 - 2004 DAMOVO UK Training Evaluation System (DAMOVO UK, UK)
Project Manager
  DAMOVO UK provides voice and data information systems. The company required a training evaluation system whereby delegates could complete electronic questionnaires related to learning experiences.
  The solution to this requirement included: an extensive consultation with the client to establish reporting requirements; research into training evaluation methods; an automated emailing system that sends personalised electronic questionnaires to delegates on training courses; a password protected online reporting system through which managers can access individual questionnaires and a variety of summaries.
2003 - 2003 Tutoring BSc students in relational database design and ASP webpage development (University of Greenwich, UK)
Tutor
  Selected by the University for post-graduate work tutoring students with special learning needs / from disadvantaged backgrounds as part of an effort to encourage higher educational attainment in the local community.
  One-on-one tutoring on relational database design and ASP. Assistance with written work. Weekly tutorials were complemented with online and telephone support.
2003 - 2003 Multimedia website for promoting a short film: OVA (OVA, UK)
Project Manager
  A content rich website to promote an independent short film.
  The site was developed using Flash to create a high-impact aesthetic appeal. Video streaming and ASP pages facilitating an underlying content management system.
2002 - 2002 E. Ribbons online jewellery store (E.Ribbons, UK)
Web Design Consultant
  Development of an online store for unique jewellery products.
  Initial design and conceptualisation consultancy was provided, design prototypes developed and possible technology solutions explored. A production schedule was outlined in preparation for site development by a third party.
2002 - 2002 Gap year article and webpage for Connexions (Connexions, UK)
Web Designer / Copy writer
  Connexions is an information and advice service for young people aged 13-19. A page was required for the organisations website that would help promote the idea of international volunteer placement in a gap year.
  A search engine optimised text article was written and incorporated into a lively, colourful HTML webpage designed to appeal to the target audience.
2001 - 2001 Exchange programme article for Erasmus brochure (European Commission / Erasmus, Sweden)
Copy writer
  Erasmus is the European Commission's flagship educational programme for Higher Education students, teachers and institutions. It was introduced with the aim of increasing student mobility within Europe.
  An article was commissioned to document experiences in university exchange programmes for Erasmus promotional material.
2001 - 2001 Anderson Consulting re-branding and website (Anderson Consulting, UK)
Web designer
  A small, independent management consultancy firm focussing on third sector issues in East Sussex required a website and a new logo.
  Initial design and conceptualisation consultancy was provided and design prototypes developed in HTML. A new logo was designed for use on business cards and promotional literature.
2000 - 2000 Graduate Student Survey (University of Greenwich, UK)
Survey data collector / interviewer
  An annual survey was undertaken to gather information about the situation of students, post-graduation. Key questions related to employment status and remuneration levels.
  Conducting survey interviews over the telephone and managing a database of respondent data.
2000 - 2000 Reel Mobile Cinema website and logo (Reel Mobile Cinema, UK)
Project Manager
  Reel Mobile Cinema is a vintage cinema bus project. The project has obtained funding to renovate a 1963 Bedford bus for use as a mobile cinema. Once complete the bus will tour cultural and community events, showcasing independent films to new audiences.
  A promotional website was developed, including an interactive gallery showing renovation progress. A logo was designed, based on vintage vehicle badges.
1999 - 1999 The Ghost of Hall Place, multimedia community arts installation (Hall Place / Vanilla Beer, UK)
Project Manager
  Hall Place is a Grade I listed Tudor mansion house in Bexley, South London. The trust which manages the facility endeavours to 'provide vibrant cultural sites and activities for the education and enjoyment of everyone.'
  Commissioned by Hall Place's artist in residence, Vanilla Beer, to develop a multimedia installation for exhibition in the gallery.
1999 - 1999 Accelerator website, logo, CD cover and magazine advert (Headwrecker Records, UK)
Project Manager
  A London-based record company required a website and marketing material to promote one of their acts.
  Managing inputs from various creatives, a Flash website was developed including online audio streaming, a news section and an interactive gallery. Particular attention was paid to bandwidth issues, ensuring that the site was accessible to a wide range of users. Consistent branding was designed to be applied across all media outputs.
1998 - 1998 The Body Shop Deck Divas project (The Body Shop, UK)
IT / logistical support and copy writing
  The Body Shop's Deck Divas project was aimed at promoting the involvement of women and girls in music production and performance, fields largely dominated by men.
  Provided IT and general technical support as well as event management services to a group of female music producers / DJs who were taking part in the project. This culminated in a performance at Glastonbury Festival, in the Megadog dance tent. Wrote a published article about the project.
1998 - 1998 Web-based tutorial guides for multimedia students (Northbrook College, UK)
Web developer / eLearning specialist
  Northbrook College's multimedia department contains many complex IT systems which students are required to learn in their courses of study. To complement the classroom and assignment-based learning activities, a series of online 'how to' guides was commissioned, enabling students to improve their knowledge.
  Web-based tutorials were developed in HTML and included diagrams, screen grabs, sound clips and other multimedia elements to create a rich learning experience.


Membership of Professional Associations
  • ACM Special Interest Group on Computer-Human Interaction

  • Friend of the Foundation for Information Policy Research (FIPR)

  • Usability Professionals' Association



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